Think you don't need a Lifeline alarm? Maybe this will make you think again...

Quite simply a matter of Life or Death

The value of a telecare alarm service should be underestimated at your peril. One fortunate pensioner from Liverpool has her Lifeline alarm to thank for life itself.

On 17th February, Mrs Angel from Walton suddenly started to feel severely unwell at home when she describes her ‘legs having gone, I was collapsed on the floor, drifting in and out of consciousness and I thought that I was going to die’. She was experiencing intense pain in her chest as a result of a heart attack.

Somehow, she mustered the strength to call her GP surgery, but after 20 minutes of ringing out, she received no reply. She then had the presence of mind to press her Lifeline pendant which promptly came through to VNC Lifeline who were able to quickly arrange for an ambulance to take her to hospital.

After 3 days in hospital, a balloon and stents installed in her heart, the doctors told her that she had had a clot in her artery and had she got to hospital any later, she simply would not have survived.

After the event, the lucky pensioner said, “The ironic thing is that only a week before, I had thought I would send the Lifeline alarm back as I hadn’t used it and thought someone else could be getting the benefit from it. I am so glad now that I didn’t! Whilst I was going through the ordeal it was so reassuring to have someone at the end of the line trying to reassure me to keep calm”.

The Lifeline service is like a silent carer in the home; always there, but in an unobtrusive way. Why not think about having a Lifeline alarm installed in your home? You cannot put a price on peace of mind, and it may even save your life one day.

Find out more now by calling 0151 298 2440.

Always good to hear

We always welcomes positive feedback from our customers, just like this one, recently received from the family of a new customer.

“I am so thankful for the expedient and impressive service we received from VNC Lifeline.

My mother (who is 84yrs old) recently underwent a knee replacement operation, and as I live in Shropshire, I took time off work to look after her whilst she recovered. I became anxious as the time for me to leave became nearer, and as I was concerned about times that she would be alone and vulnerable, I was advised by the District nurse to contact VNC Lifeline.

From the very first contact the service was excellent, the staff were kind, courteous and very understanding of an anxious daughter wanting advice on what was available to provide peace of mind both for my mum and us, her family.

Within a few days an engineer called to fit the Lifeline unit, who was professional at all times, informative, warm, kind and caring. We were very impressed!

Now that I am back at home, we all now have peace of mind that should mum need help, she has access to it through Lifeline. The service is great, and the staff involved in delivering the service need to be congratulated for their professionalism, kind, understanding and caring attitude in dealing with anxious, vulnerable people”.

Sue Lewandowski, daughter of Mrs Brown, Lifeline Customer.

Interview with a satisfied customer...

We recently interviewed one of our long-standing customers in the West Derby area, Mrs Evans, who has been with Lifeline almost 20 years now. She talks about how invaluable the service is to her, about how it has saved her life on previous occasions, and about how much she would recommend the service to others. Watch the interview in full on the link below.

http://www.youtube.com/watch?v=ymwO3BHvZ84&context=C3ee38e5ADOEgsToPDskIVe-8amDHfPVCqcxGgYTPb

The results which prove what we've always known!

Telecare Delivers Life-Changing Results: Fact.


We've been spreading the message for almost two decades now that telecare works. We know this from almost 20 years of delivering a first-class telecare alarm service, to saves lives and enable independent living across Merseyside. But, the academic and clinical data to prove this conviction has not been available - until now.

The results of the largest randomised controlled trial of telecare and telehealth in the world (the Whole System Demonstrator, or WSD) were published recently and demonstrate that telecare can deliver:
• A 15% reduction in A&E visits
• A 20% reduction in emergency admissions
• A 14% reduction in elective admissions
• A 14% reduction in bed days
• An 8% reduction in tariff costs
• A 45% reduction in mortality rates

The findings from the WSD trial can be found at http://www.dh.gov.uk/health/2011/12/wsd-headlinefindings/

Put simply telecare saves lives! There are more than 1.6m households across the UK who already receive a telecare and/or telehealth service. Telecare gives individuals the choice, security and more control over their long term health condition, using technology-assisted services, tailored to their individual needs.

We offer a range of telecare solutions from gas, flood and smoke detectors to enuresis monitors, bed occupancy sensors and extreme temperature monitors. See more information on our website www.vnclifeline.co.uk.

Jam and cream scones all round!

Last Wednesday, we enjoyed a lovely ‘Afternoon Tea’ event, where about 15 of our customers accepted the invitation to come and meet the staff here at Lifeline and have a nice chat and sing song whilst enjoying some home-made jam and cream scones! There was also dancing, and a free prize draw.

It was a great opportunity to talk to customers about Lifeline and how it helps them to live independently at home.

We hope to have more Afternoon Tea events during the year, so if you’re already of customer, or indeed would like to become a Lifeline customer, and are interested in attending one, contact us on 0151 482 2440 to put your name down on the list. We will contact you nearer the time with the date and arrangements. You’re guaranteed a lovely afternoon out!

Our Wordle!

What do you think about our Lifeline Wordle? Does it tell you who we are and what we do?

Stars of South Korean TV!

Lifeline was recently the feature organisation in a documentary filmed for South Korean television. Seoul Broadcasting System (SBS) spent a day’s filming split between our control centre, and at the home of an elderly alarm user as part of a documentary looking at the ‘Ideal Urban Village and Community’.

Following the decline of the traditional ‘nuclear family’ in South Korea, which is mirrored in the UK, and with the changing demographics of people living longer, more people living with long term conditions, and the family unit being more geographically dispersed; the documentary seeks to look at some of the emerging services that are addressing these changes.

A telecare alarm service such as VNC Lifeline provides, is not currently provided in South Korea and Lifeline was therefore chosen as the focus for the filming in Liverpool. Lifeline’s community alarm system is a 24 hour emergency response service for people wishing to remain living independently at home.

The Korean film crew visited the Alarm Response Centre in Vauxhall before filming at the home of Nancy Flanagan MBE to show first hand how the services works in the home. Nancy Flanagan is one of the founding members of VNC Lifeline, and had the service installed in her own house some years ago. She can testify first hand to the value of the service following a nasty fall resulting in multiple stitches. She received the emergency help she needed by pressing her pendant.

The documentary is due to air in South Korea over the next couple of months, and the Northwest should be rightly proud of a Liverpool-based organisation being selected and showcased in Asia.

For more information about the Lifeline telecare alarm service, please visit www.vnclifeline.co.uk.